Refund Policy

Overview

At AyushMedNest, we strive to provide excellent healthcare services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services.

We understand that sometimes circumstances change, and we aim to be fair and transparent in our refund process while maintaining the quality of our healthcare services.

Consultation Refund Policy

Full Refund Scenarios

You are eligible for a full refund in the following situations:

Partial Refund Scenarios

No Refund Scenarios

Prescription and Medicine Refunds

Digital Prescriptions

• Digital prescriptions are non-refundable once generated and delivered
• If prescription contains errors due to our platform issues, we will provide corrections at no charge
• Prescription fees are typically included in consultation charges

Medicine Orders

• Medicine orders can be cancelled before dispatch for a full refund
• Once dispatched, medicines can only be returned if damaged or incorrect
• Unopened medicines in original packaging may be eligible for return within 7 days
• Prescription medicines cannot be returned once delivered for safety reasons

Subscription and Package Refunds

Health Packages

• Unused portions of health packages may be refunded on a pro-rata basis
• Package refunds are subject to a minimum usage period (typically 30 days)
• Special promotional packages may have different refund terms

Subscription Services

• Monthly subscriptions can be cancelled anytime with refund for unused days
• Annual subscriptions may be refunded on a pro-rata basis after 30 days
• Premium features and add-ons follow the same refund policy

Refund Process and Timeline

How to Request a Refund

1. Contact Support: Email us at support@ayushmednest.com or call our helpline
2. Provide Details: Include appointment ID, booking reference, and reason for refund
3. Submit Request: Fill out our refund request form if required
4. Wait for Review: Our team will review your request within 24-48 hours
5. Receive Confirmation: You'll receive email confirmation of refund approval/denial

Refund Timeline

Special Circumstances

Medical Emergencies

If you need to cancel due to a medical emergency:

• Contact us as soon as possible
• Provide medical documentation if available
• We will review each case individually and may offer full refunds
• Emergency situations are handled with priority and compassion

Unsatisfactory Service

If you're not satisfied with the quality of consultation:

• Report the issue within 24 hours of consultation
• Provide specific details about the problem
• We may offer a free follow-up consultation or partial refund
• Each case is reviewed individually by our quality team

Technical Difficulties

For technical issues during consultation:

• Report immediately during or after the consultation
• We may offer to reschedule at no additional cost
• Full refunds available if consultation cannot be completed
• We continuously work to improve our technical infrastructure

Refund Exceptions

Non-Refundable Items

• Service fees and processing charges
• Third-party service charges (payment gateway fees)
• Promotional discounts and coupon values
• Administrative fees for special services

Fraudulent Activities

Refunds will not be processed for:

• Accounts involved in fraudulent activities
• Chargebacks initiated without contacting us first
• Misuse of our platform or services
• Violation of our Terms of Service

Dispute Resolution

Internal Resolution

We encourage resolving refund disputes through our internal process:

1. Contact our customer support team
2. Escalate to our refund review committee if needed
3. Final review by senior management for complex cases

External Resolution

If internal resolution is not satisfactory:

• You may contact your payment provider for chargeback
• Consumer courts and forums are available for disputes
• We comply with all applicable consumer protection laws

Policy Updates

This Refund Policy may be updated from time to time. We will notify users of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• In-app notifications for mobile users

Continued use of our services after policy updates constitutes acceptance of the new terms.

Contact Information

For refund requests or questions about this policy, please contact us: