Terms of Service

1. Acceptance of Terms

Welcome to AyushMedNest ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our online healthcare platform and services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our services.

2. Description of Services

AyushMedNest provides an online healthcare platform that connects patients with licensed healthcare professionals for:

• Online medical consultations via video, audio, or text
• Appointment scheduling and management
• Digital prescriptions and medical records
• Health information and educational content
• Pharmacy services and medicine delivery
• Payment processing for healthcare services

Our services are designed to supplement, not replace, traditional healthcare services.

3. User Eligibility and Registration

Eligibility

To use our services, you must:

• Be at least 18 years old or have parental consent
• Have the legal capacity to enter into agreements
• Provide accurate and complete information
• Comply with all applicable laws and regulations

Account Registration

When creating an account, you agree to:

• Provide truthful, accurate, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Medical Disclaimer and Limitations

Service Limitations

Our services are not suitable for:

• Medical emergencies requiring immediate attention
• Conditions requiring physical examination or procedures
• Prescription of controlled substances (as per regulations)
• Mental health crises or suicidal ideation
• Situations requiring immediate hospitalization

Emergency Situations

In case of medical emergencies, please:

• Call emergency services (108/102 in India)
• Visit the nearest emergency room
• Contact your local healthcare provider

5. User Responsibilities and Conduct

Patient Responsibilities

As a patient, you agree to:

• Provide accurate medical history and symptoms
• Follow prescribed treatments and recommendations
• Attend scheduled appointments or cancel in advance
• Pay for services as agreed
• Respect healthcare professionals and staff
• Use the platform only for legitimate healthcare purposes

Healthcare Provider Responsibilities

Healthcare providers agree to:

• Maintain valid licenses and certifications
• Provide professional and ethical care
• Maintain patient confidentiality
• Follow applicable medical standards and guidelines
• Report any safety concerns or adverse events

Prohibited Activities

Users must not:

• Provide false or misleading information
• Use the platform for illegal activities
• Share account credentials with others
• Attempt to hack or compromise platform security
• Harass, abuse, or threaten other users
• Violate intellectual property rights
• Spam or send unsolicited communications

6. Payment Terms and Billing

Fees and Charges

• Consultation fees are set by individual healthcare providers
• Platform fees may apply for certain services
• All fees are displayed before booking appointments
• Prices are subject to change with notice

Payment Processing

• Payments are processed through secure third-party providers
• We accept major credit cards, debit cards, and digital wallets
• Payment is typically required before or at the time of service
• Refunds are subject to our refund policy

Billing Disputes

If you have billing questions or disputes, please contact our support team within 30 days of the charge.

7. Cancellation and Refund Policy

Appointment Cancellations

• Patients can cancel appointments up to 2 hours before scheduled time
• Late cancellations may incur charges
• No-shows may be charged the full consultation fee
• Healthcare providers may cancel due to emergencies or unforeseen circumstances

Refund Policy

• Refunds for cancelled appointments (with proper notice): Full refund
• Technical issues preventing consultation: Full refund
• Unsatisfactory service: Case-by-case review
• Refunds are processed within 5-7 business days

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal and medical information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy commitments:

• HIPAA-compliant data handling
• Secure encryption of all medical data
• Limited data sharing only as necessary for care
• User control over personal information

9. Intellectual Property Rights

Our Content

All content on our platform, including text, graphics, logos, software, and design, is owned by AyushMedNest or our licensors and is protected by intellectual property laws.

User Content

You retain ownership of content you provide but grant us a license to use it for providing services. You represent that you have the right to share any content you provide.

Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our platform

10. Disclaimers and Limitations of Liability

Service Disclaimers

Our services are provided "as is" and "as available." We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Uninterrupted or error-free service
• Accuracy or completeness of information
• Security of data transmission

Limitation of Liability

To the maximum extent permitted by law, AyushMedNest shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Medical malpractice by healthcare providers
• Technical failures or service interruptions

Our total liability shall not exceed the amount paid by you for services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless AyushMedNest, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide or share

12. Termination

Termination by You

You may terminate your account at any time by contacting our support team or using account settings.

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Pose a risk to other users or our platform
• Fail to pay for services

Effect of Termination

Upon termination:

• Your access to services will be discontinued
• Some data may be retained as required by law
• Outstanding obligations remain in effect
• Certain provisions of these Terms survive termination

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Informal Resolution: Contact our support team first
2. Mediation: Good faith mediation if informal resolution fails
3. Arbitration: Binding arbitration under Indian Arbitration laws
4. Jurisdiction: Courts in [Your City], India for any remaining disputes

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after changes constitutes acceptance of the updated Terms.

15. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AyushMedNest.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights and obligations without restriction.

16. Contact Information

If you have questions about these Terms of Service, please contact us: